TERMS OF PURCHASE AND REFUND POLICY
Grant Cardone™, Cardone Enterprises and all subsidiaries or affiliated brands and Cardone Companies (hereinafter referred to as “Grant Cardone”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. Any and all purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
General
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Privacy Policy.Please review our Privacy Policy, which also governs your visit to our website and any purchases made on our website.
No Guarantee of Results.
We do not guarantee that you will achieve any specific health, personal relationships, financial or other results or earn any specific amount of income or reach any particular goal. The information provided is provided only on an informational basis and is only for your personal use. If you use such information, you do so at your own risk and are solely responsible for any decisions and actions that result from your decision to use of such information. We will never provide relationship, legal, investment, professional, tax or financial advice. There is no assumption of responsibility for any errors or omissions that may appear in any program materials or written information.
Entrepreneurship and real estate investing involve risk and hard work. Always consult with your financial, tax, finance, legal and business professionals. “10X” is a reference to Grant Cardone’s New York Times Bestseller “The 10X Rule” and not a guarantee of success. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. Some testimonials are from students who now work as a Grant Cardone coach or trainer. It takes education, drive and hard work to reach your goals.
Physical Products
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days. You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday or reach us via email at [email protected]
If you are not completely satisfied with any other purchases not from our 3rd party fulfillment center, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday for or reach us via email at [email protected] for refund procedures or if you do not know if your product is from our 3rd party fulfillment center. Please be advised that shipping costs to and from the fulfillment center or us are not reimbursed.
Digital Download Products, Cardone University and Cardone on Demand For Cardone University Training Access
There is no refund at all on any digital products. You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Purchase of a Cardone University training module does not grant rights to the buyer to share, reproduce or resell the product in any way. Digital Access is deemed fully delivered when the email is sent to the email address used to sign up for the services. If you do not receive the digital access link within 5 calendar days of signing your service agreement, it is incumbent upon you to email [email protected] to inform the Company that you have not received the link. If you have not sent an email to notify the Company that you have not received the link and the email was delivered to your email address, the digital assets are deemed fully delivered.
If you have subscribed to the individual month-to-month Cardone University Training Access program, to cancel your subscription please visit cardoneuniversity.com/cancel and select “Individual Account” and follow the prompts. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Cardone University or Cardone on Demand product, please visit cardoneuniversity.com/cancel or cardoneondemand.com/cancel.
Please be advised that any and all agreements for downloadable/digital products, Cardone University or Cardone on Demand digital products are NOT subject to cancellation, refund or store credit. We do not accept any verbal modifications of these Agreements and the “no refund and no cancellation” policy stated in the Agreements is strictly adhered to. AFTER the full term of the agreement has expired, you may request to cancel the automatic renewal of the Agreement or your Agreement will be converted into a month-to-month Agreement. Any cancellations submitted prior to the full term of the agreement will only cancel the auto renewal and your monthly invoices will still be due and owing until the full value of the agreement has been paid in full. ALL BUILD OUT FEES AND SET UP FEES ARE NONREFUNDABLE AS THEY ARE SERVICES RENDERED TO CREATE YOUR ACCOUNT. Agreements with a 90 day opt out clause do not include a refund on the initial investment. There is NO refund on digital products or build-out fees. By signing the Agreement, you agree to all Terms of Use and this Terms of Purchase and Refund Policy. including that you agree to do not do a charge back for any services rendered, or for digital products that have been delivered. You also agree and acknowledge that you are paying in monthly installments on your total contract value as a payment plan, not a recurring subscription fee.
Cancelling or removing the credit card on file does not cancel your subscription and violates the terms of the agreement. If at any time you have delinquent invoices past 90 days, or the account is paid delinquently for three consecutive payments, your account will be suspended, and you will still be liable for the full contract value through the term of the agreement.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 310-777-0255 during the hours of 9 AM – 6 PM EST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Gift Certificates and Coupon Codes
If you have received a coupon code for free merchandise or a gift certificate for merchandise from the Company or any of its affiliates, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.
10X Mentor Program and Real Estate Mentor Program
Please be advised that the Mentor Program runs on an eight (8) week schedule that begins and ends on a certain date that is determined by your start date. The Mentor calls are recorded and may be accessed during the eight (8) week period in which you are enrolled. Access to the recorded calls terminates at the end of your eight (8) week program.
There are no refunds for the program and no refunds or credit for any missed calls. No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent upon the Mentee to dial in to the calls and follow the schedule. Please refer to the remaining Terms of Purchase and Refund Policy for our online community guidelines.
If you received this program gratis or as part of a bundled promotion, or if you received another product or service with the purchase of the Mentor Program, please be advised that gratis items do not have monetary value and are not transferable nor are they eligible for refunds or store credit. The Mentor Program also includes a pass to one (1) 10X HQ Day which is held monthly. All 10X HQ Day events are subject to availability and are limited to 125 participants so early registration is encouraged so that you may attend in your desired month. If the event is full, you may register for the following month’s event. If you register for an event and you do not attend, you forfeit the gratis pass to attend. Once you’ve registered, there is no transferring your pass to another event at a later date nor is the pass transferable to another person. Selling the pass is prohibited and the Mentee’s name on the pass must match the name as it appears on their government issued identification. Again, availability is on a first come, first served basis so ensure you reserve your spot early before you make travel plans. Costs for travel and accommodations are not included.
By becoming a part of the 10X Mentor community, you agree to abide by our online community guidelines, and you agree to all the terms and conditions of our refund policy, terms of service and privacy policy.
If you are dissatisfied with the Mentor program after your first call, please contact [email protected] for a store credit. If more than one day has passed you will not be entitled to a store credit.
The 10X Real Estate Mentor Program
Select Real Estate Mentor Programs offer a money back guarantee. If you are not satisfied after the first call, please contact [email protected] for a refund. Because the Real Estate Mentor Program offers two books as part of the program, you must also return the books in new condition (no edits, no writing, no damage to the cover) in order to receive a refund. If the books are not returned, or if the books are returned not in new condition, then a fee of $125.00 will be deducted from your refund. Shipping costs for the books are nonrefundable.
10X Accelerator Program
No part of the program, including any gratis tickets, passes or invitations, are transferable to another person. It is incumbent on the purchaser to set up any coaching sessions and there is no refund for the virtual coaching sessions. If you are experiencing technical issues, you must email [email protected] for assistance.
Mentee Affiliate Program
Mentees who are participating in the Mentor Affiliate Program from April 7, 2020 and forward are entitled to receive “earned” commissions for any program they sell as an Affiliate Mentee. Please be advised that commissions under this program are paid out after 60 days, on the 15th of the following month after the 60 days have passed. Earned commissions are those commissions that have cleared payment and have not been subject to a chargeback. Any unearned commissions are subject to a 45-day claw back period.
